Return Window

30-day return period for eligible items.

Acceptable Returns

  • Defective devices
  • Incorrect items shipped
  • Unopened products
  • Damaged during shipping

Non-Returnable

  • Activated phones
  • Opened software
  • Used accessories
  • Clearance items

Return Process

  1. Contact customer service
  2. Provide order details
  3. Receive return instructions
  4. Ship with original packaging

Refund Timeline

  • 7-10 business days processing
  • Original shipping not refunded
  • Restocking fee for opened items

Defective Devices

  • Report within 7 days
  • Provide evidence of issues
  • Technical assessment required

Phone-Specific Policies

  • IMEI must match original
  • No physical damage allowed
  • All accessories must be included
  • Factory reset required

Warranty

Manufacturer warranties apply to all devices.

International Returns

Additional terms apply for international returns.